CONTACTfileHelpDesk (add-on) : Designed for help desk managers who need to designate the response to the experts
For the small and medium-size business, CONTACTfileHelpDesk offers the
organised and effective way to keep track of requests for help, and to see that it is followed up quickly and appropriately. Use a standalone PC, or share your
data over a network.
CONTACTfileHelpDesk has all the functionality of CONTACTfilePro, plus:
Quickly record details of instances where help has been requested via a help wizard
For each instance, know who requested, who has the problem, and who is the paying client
Quickly find any instances again
Match resolution to the problem against client assets
Record the way in which the problem was resolved
Buy the Office version, and integrate with Microsoft Outlook address book and calendar