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CONTACTfile HelpDesk (add-on) : Designed for help desk managers who need to designate the response to the experts

For the small and medium-size business, CONTACTfile HelpDesk offers the organised and effective way to keep track of requests for help, and to see that it is followed up quickly and appropriately. Use a standalone PC, or share your data over a network.

 

Help desk add-on module

CONTACTfile HelpDesk has all the functionality of CONTACTfile Pro, plus:

  • Quickly record details of instances where help has been requested via a help wizard
  • For each instance, know who requested, who has the problem, and who is the paying client
  • Quickly find any instances again
  • Match resolution to the problem against client assets
  • Record the way in which the problem was resolved
  • Buy the Office version, and integrate with Microsoft Outlook address book and calendar
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